Technical Support Technician

The Catholic Diocese of Arlington, one of the fastest growing dioceses in the nation, is searching for a Technical Support Technician to assist the Information Technology Department in supporting the 400 users in the Central Administrative Office (CAO), the Arlington Catholic Herald (ACH), and the offices of Catholic Charities (CCDA). The Catholic Diocese of Arlington offers a competitive salary and benefits package, including vacation, 403(b), pension, professional development training, and school tuition assistance.


Position Requirements

Responsibilities

  • Respond to requests regarding software, hardware and phone issues in person, via phone or electronically.
  • Develop, design, and test standard software packages and workstation configurations on SCCM.  Document installation procedures.
  • Deploy workstations and printers for new users, as hot swaps and as part of life cycle refresh.
  • Execute MACs (moves, adds and changes) for the phone system.
  • Diagnose and resolve hardware (workstation and printer), software (operating system and standard business applications) and phone set/voicemail issues
  • Research technical issues using all available reference resources
  • Update and maintain all technical support requests and resolutions in Track It Help Desk/Inventory system.
  • Monitor the release of any new updates/patches for standard IS software packages and apply in test environment for review prior to roll out to central administrative personnel.
  • Research and procure computer hardware and peripherals.
  • Set up shared resources equipment in conference rooms.
  • Provide basic maintenance (toner cartridges and paper jams) and instruction for all shared resource equipment.
  • Escalate issues regarding the network to the Network administrator.
  • Escalate issues regarding security to the Sr. System Administrator.
  • Maintain a 3.5 or greater on tech support response surveys
  • Prepare and submit daily status reports indicating technical support issues addressed and resolved, as well as updating progress on any project assignments.
  • Other duties as assigned by the IS Director.

Qualifications

  • Proficient with Windows 7
  • Proficient with Microsoft Office Suite 2010
  • Extensive Knowledge of computer hardware troubleshooting and repair
  • Intermediate-level knowledge of local area networks
  • Proficient in analyzing and maintaining telecommunications
  • Basic understanding of project management concepts
  • Excellent verbal communication skills
  • The ability to organize, prioritize and manage multiple tasks
  • The ability to work independently and with minimum supervision
  • Maintain effective working relationships with clients

Education

  • High School Diploma and some college (Associates of Bachelors program)
  • Completion of a 1+ year technical training program from a certified institution

Certifications

  • A+ Certification required
  • Network + Certification preferred
  • MCP Preferred    

Years and Types of Experience

  • 3+ years of prior work experience in a mid-sized to large organization supporting at least 150 end users.

 

 

 

 

 


To Apply

Candidates interested in joining this dynamic, faith-filled organization are invited to send their resume and salary requirements to HR@arlingtondiocese.org by January 20, 2017.  Please put Technical Support Technician in the subject line. NO PHONE CALLS PLEASE.